#FORTINET SUPPORT CHAT FREE#

Free trialįTC trial is auto-enabled after first-time login to the FTC portal or execute CLI command on FGT: “execute fortitoken-cloud trial”. For example, if you currently have 32 end-users in your account, you need to purchase the FTC SKU for 50 users.

#FORTINET SUPPORT CHAT LICENSE#

Make sure that the new time-based license user quota will cover the number of your existing end-users. You can either buy a new user license (which comes with free SMS) or email the FortiToken Cloud support team for a temporary free SMS license.Įach FTC time-based license SKU comes with a specific end-user quota limit.

If you uses up your SMS quota, any SMS notification beyond the quota limit will fail. Yes, your SMS quota is shared by all your end-users. For a complete list of Fortinet-authorized resellers, click Authorized Resellers or go to You must contact a Fortinet-authorized reseller in your region to place your order. Sales of FTC licenses is handled by Fortinet-authorized resellers only. For co-termed licenses (e.g., adding a new license after an existing license has already been in use for 6 months), your Fortinet sales representative will apply a discount using prorated pricing for 6 months. Yes, time-based licenses provide the same flexibility, and you can purchase additional licenses to increase your user quota as needed. Allowing sharing of SMS doesn't entitle you to extra user quota, and you must make sure that you have enough user licenses to cover your existing users. Your SMS quota is always shared among all your users. For example, if you have a 25-user license (i.e., FC1-10-TKCLD-445-01-DD), you will be able to use a total of 2,500 SMS messages for the year. Time-basedĮach time-based license (SKU) allows for SMS messages in the amount of 100 multiplied by the total number of FTC end-users that it can support for a year. So your account will show a negative balance. If your account has existing users, your FTC credits will keep decreasing after the expiration date. The balance of a credit-based account becomes zero when your license has expired (one year after the license is activated). The FTC admin will not be able to add more FTC users.So FTC users with SMS notification and FTC users with SMS auth method will fall back to Email, which means FTC activation codes or OTP codes will be sent to the users' email addresses registered on FTC. Existing FTC users cannot use SMS to receive activation codes or OTP.Existing FTC users with MFA auth method as FTM will not experience any difference in the 30-day grace period, and can continue using the existing token assigned to them.

#FORTINET SUPPORT CHAT FULL#

During the 30-day grace period, you (FTC admin) will still have full admin access to the FTC portal, your existing FTC end-users will still be authenticated by FTC, and your account usage will continue to be calculated, but you will not be able to add more end-users to your account.

Meanwhile, FTC offers a 30-day grace period after a credit-based license has expired. You can only apply a new time-based license after your credit-based account balance becomes 0 or negative. This is because FortiCare doesn’t allow customer account balance to be forfeited. No, you cannot apply a time-based license to your credit-based FTC account that still has a positive balance. Replace credit-based license with time-based licenseĪdd remote FortiGate users for FTC serviceĬonfigure local LDAP users for FTC serviceĬonfigure wildcard LDAP users for FTC serviceĬonfigure local RADIUS users for FTC serviceĬreate an adaptive authentication profileĭelete an adaptive authentication profile The same token for the same user on multiple auth clientsĪ single FTC user in multiple auth clients Credit-based licenses no longer available for purchase

Fortinet support chat